Published on : Tuesday, October 13, 2015
Judith Turner, Senior Ombudsman for The Furniture Ombudsman says “Whilst most of the provisions relating to when a product breaches a contract, such as fitness for purpose and satisfactory quality, remain the same; there have been some subtle changes to language. The changes do have an impact on consumer’s statutory rights in certain significant ways. The main changes that have an impact on the industry come in the remedies that are available to the consumer.”
The new Act states that if a fault is discovered within 30 days of receipt of the goods, the consumer may reject the goods and seek a full refund. This is a significant departure from the previous position whereby a product was accepted after an undefined reasonable period of time. During this rejection period, the consumer can opt to have a repair or a replacement. More details are there on the website.
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