Published on : Friday, July 11, 2014
In response to a continued high-level of interest from both retailers and manufacturers, the ‘Understanding Consumer Law and Bed Complaints’ training course, which is run by friendly legal experts in consumer law at The Furniture Ombudsman (TFO), is next set to take place on September 9, 2014.
“This course has proven to be extremely popular with bed industry professionals who want to gain a better understanding of consumer law in their specific sector and use what they learn from the course to develop the way they interact with customers.” said Jane Parsons, Adjudicator and Trainer for The Furniture Ombudsman.
The course is run in conjunction with the National Bed Federation (NBF), the recognised trade association representing UK manufacturers of beds and mattresses and their suppliers. Keen to ensure that suitable training was created for its sector, the content was developed and delivered by TFO with the NBF’s involvement.
The course covers aspects on consumer legislation and its practical application, along with a guide to the common types of complaints in the beds sector.